Returns and Refound

In the following section, the Feleppa FV Srl company is called "Feleppa" and any person who makes online purchases on the website (hereinafter "Site") is called the "Customer" below.


In case of purchase of products or services on the Site, the Customer has the right to withdraw from the contract without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day when the customer or a third - other than the carrier and designated by the customer - acquires the physical possession of the goods. To exercise the right of withdrawal, the Customer is required to inform Feleppa of the decision to withdraw through an explicit declaration sent to the contacts indicated.

Effects of withdrawal

If the Customer withdraws from this contract, all the payments he made in favor of Feleppa, with the exception of delivery costs without undue delay and in any case no later than 14 days from the day Feleppa is informed of the customer's decision will be reimbursed to him. to withdraw from this contract. These refunds will be made using the same vehicle of payment used by the customer for the initial transaction, unless the customer has not expressly agreed otherwise; In any case, the customer will not have to incur any cost as a consequence of this reimbursement. The reimbursement can be suspended until the reception of the assets or until the adverse demonstration by the customer to have sent the assets, if previous.

The customer is asked to send the assets and to deliver them to Feleppa without undue delays and in any case within 14 days from the day he communicated the withdrawal from this contract. The term is respected if the customer respects the assets before the expiry of the 14 -day period. The costs of returning the goods will be the responsibility of the customer. The customer is responsible only for the decrease in the value of the goods resulting from a manipulation of the good other than that necessary to establish the nature, characteristics and functioning of the goods.

Limitations to the right of withdrawal on products

Used or used products are not replaced or reimbursed, even if only partially. The customer will have to insert within the packaging box a copy of the delivery document received. The right of withdrawal does not apply: to the assets made to measure or clearly customized or which, by their nature, risk deteriorating quickly, are sealed and do not lend themselves to being returned for hygienic reasons or are connected to the protection of health and have been open after delivery.