Returns and Refound
In the following section, the firm FELEPPA FV SRL is hereinafter referred to as "FELEPPA" and the online Buyers from www.feleppa.com (hereinafter referred as "SITE") are called "CUSTOMERS".
RIGHT OF WITHDRAWAL
In case of purchase of products or services on the SITE, the CUSTOMER has the right to terminate the contract without giving any reason within 14 days. The withdrawal period will expire after 14 days from the day when the CUSTOMER or a third party - other than the carrier and indicated by the CUSTOMER - acquires the physical possession of the goods. To exercise the right of withdrawal, the CUSTOMER is obliged to inform FELEPPA of the decision to withdraw by an unequivocal statement sent to the contact.
EFFECTS OF WITHDRAWAL
If the CUSTOMER withdraws from the contract, he will be refunded of all payments received in favor of FELEPPA, except the cost of delivery without undue delay and in any event no later than 14 days from the day when FELEPPA is informed of the CUSTOMER's decision to withdraw from this contract. These refunds will be made using the same means of payment used by the CUSTOMER during the initial transaction, unless the CUSTOMER has expressly agreed otherwise; in every case, the CUSTOMER will not incur any costs as a result of such reimbursement. The redemption may be suspended until receipt of the goods or up to the demonstration by the CUSTOMER of having sent back the goods, whichever is earlier.
The CUSTOMER shall send back the goods and deliver them to FELEPPA within 14 days from the day on which the CUSTOMER communicates the withdrawal from the contract. The deadline is coincides with the day when the goods are sent back before the expiration of the 14 day period. The costs of returning the goods will be paid by the CUSTOMER. The CUSTOMER is only responsible for the decrease in value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
LIMITATIONS TO THE RIGHT OF WITHDRAWAL OF PRODUCTS
Damaged products or used goods, even in part, are not replaced or refunded. The CUSTOMER must put in the packing box a copy of the delivery note received. The right of withdrawal shall not be applied to goods made to specifications or clearly personalized or which by their nature are liable to deteriorate rapidly, are sealed and do not lend themselves to be returned for hygienic reasons that are related to health protection and have been opened after delivery.